The right Field Tech will be the jack of all trades. Whether it’s troubleshooting complex issues for our clients, being the wizard behind the curtain for backend support, or finding new solutions for productivity, our Field Techs do it all. This position will take you on-site to the client environment to build out projects or troubleshoot as well as keep you back in our office working through Engineering related tasks.

 

What kind of person are we looking for? 

  • Cutting Edge – As an IT service provider, we’re focused on delivering the latest and greatest to our clients, while keeping their business objectives in the front of our minds.  That means that we need you to learn all about new technologies, tools, and trends to keep our team and clients current.
  • Thirsty for Knowledge – Our clients have questions, and it’s important that we give them great answers!  We want you to be the Wikipedia of all things technology (complete with excellent peer review abilities to help your teammates grow their knowledge).
  • Customer Service Oriented – There will be a good amount of time spent both onsite in front of the client and over the phone troubleshooting issues remotely.  You’ll need to conduct yourself with professionalism and a flare that will keep the client requesting you to help them.
  • Network InfantryAt times, we’ll be dropping you into an undocumented environment of hidden switches, ancient routers, and rogue access points with no weapons or maps to guide you. We need you to make sense of it all, document the details and get the rest of the team the information needed to support the site.
  • Project Whisperer – Completing projects comprehensively, under budget, with little to no oversight is your bread and butter.  Clients love to keep efficient timelines and it excites you to be able to help from start to finish.
  • Checklist Master – 60% success rates just aren’t going to cut it.  You’ll have a lot to keep track of, and getting the details organized, accurate, and consistently executed upon is critical.  This job will need someone who enjoys managing lots of little things while focusing on preventing bigger problems.
  • Automation Guru – There’s a lot of repetitive work in IT, and we need someone who enjoys using all of the tools at their disposal to save time and energy.  You don’t need a degree in computer science, but it will be helpful to know your way around PowerShell and the windows command line interface and other similar tools to save yourself time.
  • An Accomplished Juggler – You’ll be doing remote support tickets, onsite appointments, engineering goals, reports, alerts, and other work while simultaneously avoiding nerf darts each day.  We’re looking for your best Matrix-like Keanu Reeves impression while you’re knocking out to-do’s faster than we can send new ones your way.

 

So what will I be doing every day?

  • Projects and Onsite Visits– A large portion of this position is completing routine projects for our clients.  You’ll get really good at delivering on these projects and will likely figure out a way to make them easier.
  • Service Ticket Coverage – People get sick or go on vacation all the time.  While not your primary job, you will be asked to keep the ball rolling on tickets that require attention in these situations.
  • Centralized Alerting and Ticket Management – We manage lots of systems with similar problems.  Our engineering team is responsible for efficiently monitoring, filtering, and processing the various alerts generated by all of our managed systems.  You’ll be the first line of defense for incoming alerts to ensure they are worked through appropriately.  You’ll also be part of the team responsible for improving the way we monitor our systems over time.
  • Automation – As an IT company, we strive to let technology do as much of our work for us as we can.  What saves us a little time today, can scale and save the company hundreds of hours if properly automated.  Our Field Technician will be responsible for validating existing automation is working as expected, planning for and building new automation scripts, reports and procedures.
  • Maintenance, Reporting, Standards and Auditing – Defining and adhering to IT standards is a win for both us and our customers.  Updating those standards and checking our managed systems in an efficient way helps everything stay up and running smoothly without a thousand exceptions and individualized configurations.  You will help build, improve, and process reports and other auditing functions and follow up on items that don’t fit into our current standards.
  • Process Testing and Documentation – To achieve consistency and efficiency, we need updated and thoroughly tested processes.  Validating our processes work, properly documenting them and ensuring our other technicians are following them is an important job that benefits everyone in the long run.  We need our Field Technician to diligently work through and make improvements and corrections to our most commonly used processes on a daily basis.
  • Engineering Roadmap Items – We’re constantly improving our systems and solutions to meet ever changing needs and issues.  Our Field Technician will be heavily involved in engineering team initiatives for evaluating, testing and implementing new product offerings and other internal improvements to our technical operations.
  • Certifications – We have a lot of vendors, and someone needs to pick up the reigns and be a certified expert in the new products and solutions we sell.  We’ll expect you to jump on the bandwagon for anything new, working to obtain vendor certifications for select products and services and allowing us to maintain needed partner status and support.

 

What are the requirements for this position?

Here is a list of our “must-haves” in a Field Technician:

  • Capable – Our hiring process is focused on your abilities, not your experience.  If you think you’d be great at this job, please apply.  The worst we can say is no.
  • Knowledgeable – If you do apply, you’ll get the great pleasure of passing about 15 different tests before you’re granted an interview.  Well not really 15, more like 3, but it might feel like 15 by the time you’re done.  Make sure you brush up on your survey-monkey skills, so we can make that the taste we get of what you’ll be like every day is representative of your vast knowledge.
  • Honest – We want the truth, and to hear it from you straight without all of the sugar coating.  That’s what you’ll get from us, and we expect the same in return.
  • Hard Working – We’re a company that’s growing, changing and pushing the envelope every single day.  We’re going to expect you to work hard and focus on moving yourself forward.  It’ll be worth it.  We promise.
  • Helpful – We’re a team.  We want you to be an integral part of it.  Which means we need you to help us and we’ll help you, and we’ll all do it with smiles on our faces (at least most of the time).
  • Educated – There are a few pre-requisites for a job at Dynamic Computing.  One is that you got an education that will help support your career path.  For this position, it means at least an AA or Technical degree in something that’s at least kind of computer or IT related.  If you’ve got a Bachelor’s degree, that’s even better (unless its in General Studies).  Heck, we’ll even take a Master’s degree (although we might not be able to afford you).  If you’ve got a PhD, then we definitely can’t afford you.  Sorry.

 

What do I get for all of my hard work?

Good question!  Here’s the scoop on this position:

  • Money – The salary range for this position is $40 – $60k/year depending on experience.  After you’ve completed your training, you’ll be eligible for our roadmap-based bonus, which gives you the opportunity to earn an additional 10% of your salary each quarter.
  • Time – We’d like 40 hours/week from you.  It might be 45 some weeks, but hopefully not too often.  We’ll try our best not to have it hit 50.  And you’ll keep a roughly business hours schedule (we’re open 8:30 am – 5:00 pm).
  • Medical – We pay 100% of your medical insurance! (We’re not kidding). We’ll also contribute to your HSA account after you’ve been here for 6 months, and we’d encourage you to do the same (not to mention that you get a tax break for doing so).
  • Disability – We also pay 100% of the cost of a short and long-term disability insurance policy for you — it ensures that you continue to receive income if you get hurt and are unable to work.
  • Retirement – We provide a Simple IRA retirement plan, matched dollar per dollar for up to the first 3% of your salary, and you’ll become eligible after 6 months of employment.
  • Paid Holidays – You’ll get paid for 9 holidays without even showing up to work! You’ll get to pick either MLK or President’s Day, plus Memorial Day, 4th of July, Labor Day, Thanksgiving Day & following Friday, two days at Christmas, and New Year’s Day.
  • Additional PTO – You get 15 additional paid personal days off per year — you can use them if you’re sick or for a vacation.
  • Transit Pass – You’ll get an ORCA card that entitles you to free transit on the bus, train, light rail and more that you can use to get to work (and for your personal use).

 

How do I apply?

Please submit your resume and cover letter via our application here. No phone calls or recruiters please.  If you’re serious about this job, please tell us “why” you’re the person we’re looking for.  We’re looking forward to learning more about you!

Thanks for taking the time to read our novel of a job posting.  We hope you are as excited about this opportunity as we are!