Dynamic Computing is looking for an IT Engineering Manager!

Dynamic Computing is a leading Managed IT Service Provider to small companies located in the Puget Sound region and beyond.  We’re a small but growing company that is focused on being the premier Managed IT Service Provider in the Seattle area.

We’re looking forward to adding a great new member to our team.  Thanks in advance for your consideration.

Remote First: Dynamic Computing has adopted a remote first approach.  We believe this to be a strategic advantage and continue to innovate on new ways technology can improve how we do business and help our clients.  The IT engineering manager position will be a hybrid role primarily remote, but with in-person requirements as needed.

What kind of person are we looking for?

  • A Team Leader – You’ll be responsible for leading and managing the engineering team towards innovation, excellence, progress, and execution.  You recognize the value of teamwork and regularly support and influence team members to perform at their best.
  • Experienced Tactician – You’ve been around the technology block on countless occasions and know intuitively when to zig vs when to zag.  No matter what the scenario, you have solid real-world experience to help guide yourself and your team down a path to success.
  • Priority Magician – There’s a full deck of issues and IT priorities swirling through the air all around, but you magically pluck the three most critical issues out of the air.  You even know how to make a seemingly impossible problem disappear if the situation calls for it.
  • Security and Compliance Guru – Maybe you brag to your friends about your intricate knowledge of IT standards and compliance issues or maybe you keep that little bit of detail about your day job to yourself.  In any case, you understand IT policies, regulations and how to help a organizations meet their security and compliance obligations, including MSPs.
  • Project Watchtower – You’re seeing the pitfalls before they happen and taking the right steps to keep team projects and priorities moving forward.  You help your team members stay focused on the true priorities and change direction when necessary.
  • Critical Eagle Eyes – Flying high above, you naturally notice when something isn’t quite right and dive down to validate what the problem is and correct it.  Little escapes your watchful eye, and you are quick to validate inconsistencies in reports, process or documentation and take it to the next level.
  • Natural Born Optimizer – You’re tasked with a simple fix but find yourself rebuilding the entire process three times over and saving yourself and your team countless hours down the line.
  • Buck Stops here – You won’t be getting the easy tickets – we’ve already got two teams to handle those. You’ll be getting the tough ones that they couldn’t figure out or are taking forever to get done.  And your job will be to slice them and dice them and close them out as quickly and efficiently as possible, while comprehensively solving the problem once and for all so no one ever needs to deal with the same issue again.
  • Calm, Cool, and Collected – You’ve got it – no matter what “it” is!  Your ability to keep your client service and communication skills polished when challenging situations arise will be key to ensuring ongoing client satisfaction.

So what will I be doing every day?

Below is a list of the day-to-day areas of responsibility.  You won’t be responsible for all of them right from the outset – you’ll be working with other members of our team and your responsibility will increase over time.

  • Team Manager/Leader – You’ll set the tone for your team during regular team meetings and recurring one on one conversations with each team member.  You know and understand the key metrics that lead to success and regularly influence your team members to achieving them.  You are mindful and contribute towards the larger company culture, goals, budgeting, and vision.
  • Hiring/Training – You’ll play a key role in selecting new team members as well as ongoing training and mentoring.
  • Engineering Project Management – You’ll lead the charge in scoping, prioritizing, and implementing engineering team projects and ensuring project goals are being completed accurately, on schedule and high customer satisfaction.  You’ll also ensure documentation is updated as needed and communication is happening with clients and other teams.
  • IT Security and Compliance – While IT security needs to be everyone’s job at a successful MSP, you’ll act as our official compliance officer for our own internal security and compliance needs, making sure we understand and fulfil our own standards and compliance obligations.  You’ll also interact with clients who need special assistance with IT compliance needs and design changes to how we can support those requirements.
  • Audits and Standards – Technology changes exponentially faster with new options and solutions on every side.  You’ll lead the charge in evaluating existing standards and best practices to determine where change is needed to provide the most value.  This involves getting into nitty gritty details of the technology to evaluate its full potential, arriving at the best solution for change and scoping that into an achievable plan.  You’ll have plenty of shiny objects to ignore as you sift through potential new products or setup options and focus our company efforts on big wins and critical changes.
  • Process Improvement – As a team leader and a technology expert you’ll identify broken processes and work diligently to improve them.
  • Internal Technology Tools – You’ll be responsible for managing our internal technology stack to ensure solutions are meeting our needs.  Your team members will help with the nuts and bolts of maintaining the systems, but you’ll step if there’s a serious vendor relationship that needs addressed or changes are needed to meet our needs.
  • Internal Infrastructure – You’ll manage our internal IT infrastructure in terms of design, standards, and annual budgets.  You understand that in many ways an MSP is their own worst customer, but you’ll strategically use our own network and server resources as a battle ground for testing new technologies and ensuring the solutions we rollout to customers have been effectively tested.

What are the requirements for this position?

Here is a list of our “must-haves” for an Engineering Manager:

  • Possesses a high level of integrity / honesty – In a small company, each team member relies on their team to complete their job effectively.  Mistakes will always be made.  It’s very important to us to ensure that those mistakes are recognized, admitted, and resolved as quickly as possible when they occur.  We don’t expect perfection but do expect honesty 100% of the time.
  • Helpful – Always willing to assist others in a positive manner.  This is a back-end support position in nature, so we need someone who’s willing to help others and be flexible to change the order of their tasks based on constantly changing priorities.  You’ll have to be an expert at multi-tasking with the ability to drop what you’re doing to attend to urgent issues that may arise.
  • Challenging yet supportive – someone who sets the bar very high for their team but is also willing to take the time and put in the effort to help them get there.
  • Reliable – sets the standard for reliability and timeliness for the entire service team.
  • Excellent technical knowledge – solid understanding of computer systems, networks, and services we provide are critical to this position.  Prior experience as a level 2 IT support technician (or higher) is an absolute requirement for this role.
  • 7 years of applicable IT experience – preferably working for an MSP/IT Service Provider primarily handling customer facing tickets, projects, or escalations.
  • 4 Year (Bachelor’s) preferred.  AA or Technical degree in Information Systems, Cyber Security, Networking, or equivalent experience
  • MCSA or equivalent Microsoft Certification for the latest Windows Desktop and Server operating systems.
  • Significant Windows Server and networking experience, including Group Policy Management, Azure AD, Office365 administration, SharePoint Online administration, and Exchange Online administration.
  • Scripting and automation experience in multiple languages including but not limited to PowerShell, visual basic script, windows command line, and Kaseya.
  • Experience working in an ITSP/MSP environment and designing scalable, manageable, and efficient solutions and standards for a variety of IT environments. Experience administering an RMM platform is a plus.
  • Experience administering firewalls, networking equipment and wireless systems including certifications.

What do I get for all my hard work?

Good question!  Here’s the scoop on this position:

  • Money – The compensation for this position is market competitive and will be dependent upon experience and expertise.  After a few months, you’ll be eligible for our bonus program, which gives you the opportunity to earn an additional 10% of your salary each quarter.
  • Time – We’d like 40 hours/week from you.  It might be 45 some weeks, but hopefully not too often.  We’ll try our best not to have it hit 50.  And you’ll keep a roughly business hours schedule (we’re open 8:30 am – 5:00 pm).
  • Medical – We pay 100% of your medical insurance! (We’re not kidding). We’ll also contribute to your HSA account after you’ve been here for 6 months, and we’d encourage you to do the same (not to mention that you get a tax break for doing so).
  • Disability – We also pay 100% of the cost of a short and long-term disability insurance policy for you – it ensures that you continue to receive income if you get hurt and are unable to work.
  • Retirement – We provide a Simple IRA retirement plan, matched dollar per dollar for up to the first 3% of your salary, and you’ll become eligible after 6 months of employment.
  • Paid holidays – You’ll get paid for 9 holidays without even showing up to work! You’ll get to pick either MLK or President’s Day, plus Memorial Day, 4th of July, Labor Day, Thanksgiving Day & following Friday, two days at Christmas, and New Year’s Day.
  • Additional PTO – You get 15 additional paid personal days off per year – you can use them if you’re sick or for a vacation.
  • Transit Pass – You’ll get an ORCA card that entitles you to free transit on the bus, train, light rail and more that you can use to get to work (and for your personal use).

How do I apply?

Please submit your resume and cover letter via application at https://dyncomputing.applytojob.com/apply. No phone calls or recruiters please.  If you’re serious about this job, please tell us “why” you’re the person we’re looking for.  We’re looking forward to learning more about you!

Thanks for taking the time to read our novel of a job posting.  We hope you are as excited about this opportunity as we are!