Dynamic Computing is looking for an IT Senior Systems Administrator!

Dynamic Computing is a leading Managed IT Service Provider to small companies located in the Puget Sound region and beyond.  We’re a small but growing company that is focused on being the premier Managed IT Service Provider in the pacific northwest area and beyond.

We’re looking forward to adding a great new member to our team.  Thanks in advance for your consideration.

Remote First: Dynamic Computing has adopted a remote first approach.  We believe this to be a strategic advantage and continue to innovate on new ways technology can improve how we do business and help our clients.  The Senior Systems Administrator position will be a hybrid role primarily remote, but with in person requirements as needed.

What kind of person are we looking for?

  • A Team Player – You’ll be working daily with your teammates in a fast paced, changing stream of new problems and shifting priorities.  There’s a lot that needs to be communicated effectively and a positive attitude, desire to learn and ability to communicate will help you thrive.
  • Project Slayer – You won’t ever run out of important projects to complete.  You leverage the technology tools available to you and your strategic prowess to knock down projects and go around obstacles. You’ll always find a way to push important items to completion, making room for the next priority while still accomplishing key objectives.
  • Critical Eagle Eyes – Flying high above, you naturally notice when something isn’t quite right and dive down to validate what the problem is and correct it.  Little escapes your watchful eye, and you are quick to validate inconsistencies in reports, process or documentation and take it to the next level.
  • Natural Born Optimizer – You’re tasked with a simple fix but find yourself rebuilding the entire process three times over and saving yourself and your team countless hours down the line.
  • All About Efficiency – If you’re the right person for this job, you’re all about constant improvement, and are willing to put in the time and energy to build a better mousetrap, and then tear it apart and build it all over again and make it even better than you did the first time.  You’re not afraid to break something because you know you can make it better when you put it back together.
  • Buck Stops here – You won’t be getting the easy tickets – we’ve already got two teams to handle those. You’ll be getting the tough ones that they couldn’t figure out or are taking forever to get done.  And your job will be to slice them and dice them and close them out as quickly and efficiently as possible, while comprehensively solving the problem once and for all so no one ever needs to deal with the same issue again.
  • Calm, Cool, and Collected – You’ve got it – no matter what “it” is!  Your ability to keep your client service and communication skills polished when challenging situations arise will be key to ensuring ongoing client satisfaction.
  • Customer Champion – You will work with key clients directly on a regular basis, sometimes walking into a difficult situation.  You’ll flex your can-do attitude and extensive knowledge to instill trust and confidence that you’re handling these important issues.

So what will I be doing every day?

Below is a list of the day-to-day areas of responsibility.  You won’t be responsible for all of them right from the outset – you’ll be working with other members of our team and your responsibility will increase over time.

  • Engineering Team Projects – You’ll be the hands-on implementation technician for an ongoing list of projects and priorities.  Projects will focus on proactive ongoing improvements to internal infrastructure, client standards, security best practices and audits.
  • Supporting Service Team – You’ll be the go-to escalation point for the tough stuff when our other tech teams need help.  You’ll collaborate with co-workers on tickets when they need assistance, or you’ll take over the work as needed.
  • Internal Technology Tools – You’ll be responsible for installing the latest version updates, features, and related fixes for our internal MSP tools.  When there are problems, you’ll act as the central point for getting vendor support and communicating with our technical team.
  • Internal Infrastructure – You’ll play a key role in maintaining and upgrading our internal technology infrastructure including physical servers, virtual servers, networking, and security.
  • IT Standards, Auditing and Reporting – You’ll work to ensure our customer environments meet our standards.  You’ll also identify and help implement needed improvements and better ways to effectively automate fixes and build reports to identify known problems.
  • Mentoring and Process Improvement – You’ll work with co-workers to train them on existing processes and ensure our standard operating procedures for monitors and alerts are being processed and function as needed.
  • Documentation – No surprises here, but you’ll join the entire team in updating and improving our documentation for both process and customer systems.
  • Emergency Response – Working with technology means there are going to be some emergency issues.  You’ll be on the front lines when security threats or other high priority incidents require a fast and knowledgeable response.
  • Training and Certification – As new technologies emerge; we want to be on the cutting edge and help our team do the same.  You’ll attend vendor trainings, conferences, and certification offerings as needed and maintain relevant certifications

What are the requirements for this position?

Here is a list of our “must-haves” for a Systems Administrator:

  • Possesses a high level of integrity / honesty – In a small company, each team member relies on their team to complete their job effectively.  Mistakes will always be made.  It’s very important to us to ensure that those mistakes are recognized, admitted, and resolved as quickly as possible when they occur.  We don’t expect perfection but do expect honesty 100% of the time.
  • Helpful – Always willing to assist others in a positive manner.  This is a back-end support position in nature, so we need someone who’s willing to help others and be flexible to change the order of their tasks based on constantly changing priorities.  You’ll have to be an expert at multi-tasking with the ability to drop what you’re doing to attend to urgent issues that may arise.
  • 5 years of applicable IT experience – preferably working for an MSP/IT Service Provider primarily handling customer facing tickets, projects, or escalations.
  • 4 Year (Bachelor’s) preferred.  AA or Technical degree in Information Systems, Cyber Security, Networking, or equivalent experience
  • MCSA or equivalent Microsoft Certification for the latest Windows desktop and Server operating systems.
  • Significant Windows Server and networking experience, including Group Policy Management, Azure AD, Office365 administration, SharePoint Online administration, and Exchange Online administration.
  • Scripting and automation experience in multiple languages including but not limited to PowerShell, visual basic script, windows command line, and Kaseya.
  • Experience working in an ITSP/MSP environment and designing scalable, manageable, and efficient solutions and standards for a variety of IT environments. Experience administering an RMM platform is a plus.
  • Experience administering firewalls, networking equipment and wireless systems including certifications.

What do I get for all my hard work?

Good question!  Here’s the scoop on this position:

  • Money – The compensation for this position is negotiable and will be dependent upon experience and expertise.  After you’ve completed your training, you’ll be eligible for our bonus program, which gives you the opportunity to earn an additional 10% of your salary each quarter.
  • Time – We’d like 40 hours/week from you.  It might be 45 some weeks, but hopefully not too often.  We’ll try our best not to have it hit 50.  And you’ll keep a roughly business hours schedule (we’re open 8:30 am – 5:00 pm).
  • Medical – We pay 100% of your medical insurance! (We’re not kidding). We’ll also make a contribution to your HSA account after you’ve been here for 6 months, and we’d encourage you to do the same (not to mention that you get a tax break for doing so).
  • Disability – We also pay 100% of the cost of a short and long-term disability insurance policy for you – it ensures that you continue to receive income if you get hurt and are unable to work.
  • Retirement – We provide a Simple IRA retirement plan, matched dollar per dollar for up to the first 3% of your salary, and you’ll become eligible after 6 months of employment.
  • Paid holidays – You’ll get paid for 9 holidays without even showing up to work! You’ll get to pick either MLK or President’s Day, plus Memorial Day, 4th of July, Labor Day, Thanksgiving Day & following Friday, two days at Christmas, and New Year’s Day.
  • Additional PTO – You get 15 additional paid personal days off per year – you can use them if you’re sick or for a vacation.
  • Transit Pass – You’ll get an ORCA card that entitles you to free transit on the bus, train, light rail and more that you can use to get to work (and for your personal use).

How do I apply?

Please submit your resume and cover letter via application at https://dyncomputing.applytojob.com/apply. No phone calls or recruiters please.  If you’re serious about this job, please tell us “why” you’re the person we’re looking for.  We’re looking forward to learning more about you!

Thanks for taking the time to read our novel of a job posting.  We hope you are as excited about this opportunity as we are!