We’re looking for a new Seattle IT Operations Coordinator!

Dynamic Computing is a leading Managed IT Service Provider to small companies located in the Puget Sound region and beyond.  We’re a small but growing company that is focused on being the best Managed IT Service Provider in the Seattle area.

Our team needs the right person to help take us to the next level by supporting our service team and making sure we do a great job for our clients every single day. We’re looking forward to adding a great new member to our team and thanks in advance for considering coming to work for us.

What kind of person are we looking for?

  • A Communications Guru – You’ll be the first point of contact with our clients, and you’ll be communicating with our team members regularly. You need to have amazing written and verbal communications skills, as you’ll be using them constantly.
  • Detail Oriented – Managing IT for small companies means managing a symphony of details.  Ensuring that our clients’ service requests are entered and assigned correctly and all of the communication between our team and our clients is logged into our ticketing system requires someone who is obsessed about getting the details right (in a good kind of way J).
  • The Client Whisperer – Customer Service needs to be your thing.  You’ll be the voice of our company to our clients, and you need to be cool as a cucumber when issues arise and sharp as a knife in trying to figure out what they really need, when it needs to be addressed, and what they expect from us.
  • An Agent of Change – You will be working with our Director of Operations to continually move things forward and make this a better place.  That means asking yourself what things we need to improve and being motivated to kick on the afterburners when we need to get things done!
  • A Swiss Watch – We need you to tick and tock like the best-oiled machine around.  We’ll count on you to be here on time and ready to go to get our service team started for the day.
  • A Skilled Gear Shifter – You need to have a knack for being good at anything you put your mind to.  You’ll have your fingers in customer service, administration, and anything that comes up unexpectedly on a day-to-day basis.
  • A Tech Addict – You don’t need to have IT experience for this job (although it certainly doesn’t hurt).  But you do need to like technology.  If you don’t know the difference between your mouse and your iPhone, this isn’t the right position for you.  The right candidate for this job will truly enjoy technology and want to learn new and exciting things.
  • The Perennial Team Player – We need you to be ready and willing to help with anything at the drop of a hat.  Our service team relies on their Operations Coordinator heavily, and we need you to be excited about being a support to them and helping them complete their work and accomplish their goals.

So what will I be doing every day?

Below is a list of the day-to-day responsibilities.  This is a fairly comprehensive list of what you’ll be doing every day.  That being said, we’re a small company, and we can pretty much guarantee you that you’ll be asked to do things that seemingly have nothing to do with the items below, and that’s where it gets fun, right?

  • Phones & First Impressions – You’ll have the great honor of being the first person our clients talk to when they contact us.  Your job will be to find out what the client needs, ask the right questions so we get the details of the problem, determine the priority of their issue, and ensure that you get the issue over to the right person to get the problem fixed the first time our clients contact us.
  • Customer Service and Client Communications – You’ll be in charge of client communications, which means letting our clients know about office closures, or anything important that might affect their day-to-day operations.  You’ll also assist with fielding a variety of general customer service questions that come up.  We don’t expect you to know all the answers, but we do need you to know who to get them in touch with to get their question or issue resolved.
  • Service Inbox Monitoring & Ticket Creation – You’ll also be monitoring our general mailbox and communicating with our clients through e-mail and our ticketing system.  When a new request comes in, it’ll be your responsibility to create a ticket and/or respond to it in a timely fashion.
  • Service Queue Monitoring – You’ll be monitoring our service queue throughout the day to ensure that our service team’s workload is evenly spread and manageable.  You’ll be responsible for helping our team when they’re overloaded by communicating with clients, reassigning tickets, and/or scheduling appointments to address their issues.
  • Scheduling – It’s a constant struggle to get in touch with our clients for non-critical issues.  Your job will be to pin down a time when we can address their issue, and make sure that our service team is available at that time.  You’ll also be responsible for overseeing our on-site schedule and ensuring that we schedule on-site service visits in a timely and efficient fashion that benefits our clients and our company.
  • Service Appointment Preparation – You’ll be getting products pulled, labelled, and ready to go for our service team members that are going to on-site appointments.  It may not be the toughest part of your job, but it’s extremely important that we get it right.
  • Operational Process Improvement – An important part of your job will be working with the Director of Operations to identify areas in which service or office operations are not repeatable or efficient, and helping to create processes to improve upon them.
  • General Administrative Assistance – This pretty much means anything and everything else that comes up.  It can vary from scanning documents, to setting up for a training, to making a pot of coffee or unloading the dishwasher.  Every company needs someone who is willing to be the master of all trades, and that’ll be you if you join our team!

What are the requirements for this position?

Here is a list of our “must-haves” in an Operations Coordinator:

  • Communication – Excellent written and verbal communication skills and the ability to communicate professionally with both clients and team members.
  • Very detail oriented and organized – This position provides support to many different parts of our organization.  Your team members will rely on you to have an answer to their question or be able to find one quickly.  A good memory and knack for details and organization will greatly benefit our team.
  • Helpful, with a positive “can do” attitude – We’re a team, and we want you to be an integral part of it.  This means we need you to help us and we’ll help you, and we’ll all do it with smiles on our faces (at least most of the time).
  • Hard Working – We’re a company that’s growing, changing and pushing the envelope every single day.  We’re going to expect you to work hard and focus on moving yourself and our company forward.  It’ll be worth it.  We promise.
  • Possesses a high level of integrity / honesty – We want the truth, and to hear it from you straight without all of the sugar coating.  That’s what you’ll get from us, and we expect the same in return.
  • Reliable – The entire company will be counting on you to do what you say you will – this means coming to work on time, being prepared for meetings, and being someone we can all depend on.
  • 2 Year (Associate’s/Technical) or 4 Year (Bachelor’s) Degree strongly preferred – preferably with a focus that involves heavy written communication.  Equivalent experience acceptable.
  • Experience – 3 Years’ minimum experience in a Customer Service/Operations role with significant growth/ownership over responsibilities required.

What do I get for all of my hard work?

Good question!  Here’s the scoop on this position:

  • Money – The salary range for this position is $40 – $60k/year depending on experience.  You’ll also be eligible for our bonus program after you’ve been here for a few months.
  • Time – Ideally, we’d like 40 hours/week from you but that doesn’t mean we’re not flexible. We are willing to also consider candidates that can only put in 30 hours a week but we may occasionally ask you to stay an extra hour or two if something important comes up.  For the most part, you’ll keep a roughly business hours’ schedule (we’re open 7:30 am – 6:00 pm). This will be around a 50/50 split between remote and in-office work once training is complete.
  • Medical – We pay 100% of your medical insurance! (We’re not kidding). We’ll also make a contribution to your HSA account after you’ve been here for 6 months, and we’d encourage you to do the same (not to mention that you get a tax break for doing so).
  • Disability – We also pay 100% of the cost of a short and long term disability insurance policy for you — it ensures that you continue to receive income if you get hurt and are unable to work.
  • Retirement – We provide a Simple IRA retirement plan, matched dollar per dollar for up to the first 3% of your salary, and you’ll become eligible after 6 months of employment.
  • Paid holidays – You’ll get paid for 9 holidays without even showing up to work! You’ll get to pick either MLK or President’s Day, plus Memorial Day, 4th of July, Labor Day, Thanksgiving Day & following Friday, two days at Christmas, and New Year’s Day.
  • Additional PTO – You get 15 additional paid personal days off per year — you can use them if you’re sick or for a vacation.
  • Transit Pass – You’ll get an ORCA card that entitles you to free transit on the bus, train, light rail and more that you can use to get to work (and for your personal use).
  • For more of our amazing benefits, check out our website!

How do I apply?

Please submit your resume and cover letter via our job board. No phone calls or recruiters please.  If you’re serious about this job, please tell us “why” you’re the person we’re looking for.  We’re looking forward to learning more about you!

Thanks for taking the time to read our novel of a job posting.  We hope you are as excited about this opportunity as we are!