Thanks to our Engineering team, our office is a well-oiled machine. Whether it’s troubleshooting complex issues for our clients, being the wizard behind the curtain for backend support, or finding new solutions for productivity, our Engineering team ensures its swift completion. But that doesn’t mean we’re not constantly on the lookout for the next improvement. Our next engineering tech will be involved in a little bit of everything and integral to driving progress.

 

What kind of person are we looking for?

  • A Ticket Slayer – You won’t be getting the easy service tickets – we’ve already got two teams to handle those. You’ll be getting the tough ones that they couldn’t figure out or are taking forever to get done.  And your job will be to slice them and dice them and close them out as quickly and efficiently as possible, while comprehensively solving the problem once and for all so you never, ever have to do them again.
  • All About Efficiency – The main focus of our Systems Engineer is to make things happen better and faster for our clients and service team.  If you’re the right person for this job, you’re all about constant improvement, and are willing to put in the time and energy to build a better mousetrap, and then tear it apart and build it all over again and make it even better than you did the first time.
  • A Problem Whisperer – New problem?  No problem!  It’s just another puzzle to you, waiting to be solved.  You’re the person that not only likes it when something doesn’t work so you have to figure out it…you revel in it!
  • An Encyclopedia of Technology – You’re the guy (or gal) who knows everything there is to be known about anything with a plug (basically).  You wow your friends and co-workers alike with your broad (and sometimes seemingly useless) knowledge about basically everything that accesses the Internet.
  • Cutting Edge – You’re all about the latest and greatest.  You know the features and benefits inside and out, and are like a kid in a candy store when anything new comes out of the box for the first time.
  • Calm, Cool, and Collected – You’ve got it – no matter what “it” is!  Your ability to keep your client service and communication skills polished when challenging situations arise will be key to ensuring ongoing client satisfaction.

So what will I be doing every day?

Below is a list of the day-to-day areas of responsibility.  You won’t be responsible for all of them right from the outset – you’ll be working with other members of our team and your responsibility will increase over time.

  • Supporting Service Teams – You’ll be the go-to person for the tough stuff that our service teams can’t figure out – you’ll collaborate with co-workers on tickets when they need assistance or you’ll take over the work if needed.
  • IT Standards & Auditing – You’ll work with our IT Director to make sure our customer environments meet our standards.  You’ll also be helping to develop new standards and to educate our team and clients on the “why” behind the way we do things.
  • Policy Creation – You’ll get to handle designing, standardizing, editing, and troubleshooting complex layered policies in both Active Directory and other IT management systems.
  • Technical Procedures and Documentation – Your team will be responsible for creating the top-notch procedures and documentation necessary to keep our service teams rocking and rolling.  This could be anything from end-user training guides to internal procedure documents with specifics on how to implement the setup of a specific hardware/software technology.
  • Evaluating New Technical Products and Solutions – You’ll get to research all sorts of new stuff and work with our CTO to make decisions about products to use in our client environments.  This includes a wide variety of technical areas ranging from pc/server hardware to networking equipment (switches, wireless access points etc.) to software solutions to fulfill client needs.
  • Training and Certification – As new technologies emerge, we want to be on the cutting edge and help our team do the same.  You’ll get to attend a variety of vendor trainings, conferences, and certification offerings including those offered by Microsoft, Kaseya, WatchGuard, HP, Ruckus, and Ubiquity (just to name a few).  We’ll make sure you stay current on Microsoft Certifications for Windows Desktop, Server, and Cloud Platforms. We’ll also want your team to create and lead internal training sessions for the rest of the technical staff to keep our team up-to-date on key technology changes and implementation techniques.

What are the requirements for this position?

Here is a list of our “must-haves” for a Systems Engineer:

  • Possesses a high level of integrity / honesty – In a small company, each team member relies on their team to complete their job effectively.  Mistakes will always be made.  It’s very important to us to ensure that those mistakes are recognized, admitted, and resolved as quickly as possible when they occur.  We don’t expect perfection, but do expect honesty 100% of the time.
  • Helpful – Always willing to assist others in a positive manner.  This is a back-end support position in nature, so we need someone who’s willing to help others and be flexible to change the order of their tasks based on constantly changing priorities.  You’ll have to be an expert at multi-tasking with the ability to drop what you’re doing to attend to urgent issues that may arise.
  • 3 years of applicable IT experience – preferably working for an MSP/IT Service Provider primarily handling customer facing tickets, projects, or escalations.
  • 4 Year (Bachelor’s) preferred.  2 Year (AA/Technical) acceptable with equivalent experience acceptable with industry certifications.
  • MCSA or equivalent Microsoft Certification for the latest Windows desktop and Server operating systems.
  • Significant Windows Server and networking experience, including Group Policy Management, Office365 administration, SharePoint administration and Microsoft Exchange Server administration.
  • Scripting and automation experience in multiple languages including but not limited to PowerShell, visual basic script, windows command line, and Kaseya.
  • Experience working in an ITSP/MSP environment and designing scalable, manageable and efficient solutions and standards for a variety of IT environments. Experience administering an RMM platform is a plus.
  • Experience administering firewalls, networking equipment and wireless systems including certifications.

What do I get for all of my hard work?

Good question!  Here’s the scoop on this position:

  • Money – The compensation for this position is negotiable and will be dependent upon experience and expertise.  After you’ve completed your training, you’ll be eligible for our bonus program, which gives you the opportunity to earn an additional 10% of your salary each quarter.
  • Time – We’d like 40 hours/week from you.  It might be 45 some weeks, but hopefully not too often.  We’ll try our best not to have it hit 50.  And you’ll keep a roughly business hours schedule (we’re open 8:30 am – 5:00 pm).
  • Medical – We pay 100% of your medical insurance! (We’re not kidding). We’ll also make a contribution to your HSA account after you’ve been here for 6 months, and we’d encourage you to do the same (not to mention that you get a tax break for doing so).
  • Disability – We also pay 100% of the cost of a short and long term disability insurance policy for you – it ensures that you continue to receive income if you get hurt and are unable to work.
  • Retirement – We provide a Simple IRA retirement plan, matched dollar per dollar for up to the first 3% of your salary, and you’ll become eligible after 6 months of employment.
  • Paid holidays – You’ll get paid for 9 holidays without even showing up to work! You’ll get to pick either MLK or President’s Day, plus Memorial Day, 4th of July, Labor Day, Thanksgiving Day & following Friday, two days at Christmas, and New Year’s Day.
  • Additional PTO – You get 15 additional paid personal days off per year – you can use them if you’re sick or for a vacation.
  • Transit Pass – You’ll get an ORCA card that entitles you to free transit on the bus, train, light rail and more that you can use to get to work (and for your personal use).

 

How do I apply?

Please submit your resume and cover letter via our application. No phone calls or recruiters please.  If you’re serious about this job, please tell us why you’re the person we’re looking for.  We’re looking forward to learning more about you!

Thanks for taking the time to read our novel of a job posting.  We hope you are as excited about this opportunity as we are!