A Tailored Approach to IT Support

What IT Support Services Are Essential

You need your technology to work well. Anything less results in inefficient, costly, and unproductive systems that inhibit business processes.

To do that, you need to create and maintain agile systems, which is a highly technical endeavor, one that requires specialized skills and capacities not found in a one-man internal IT department. That’s where we come in. As an experienced IT support company, we bring everything from helpdesk service to CIO leadership. It’s all the essentials of IT support services in one dedicated team.

Here’s a breakdown on the essential business IT services your company needs to have on deck:

1. Monitoring. IT monitoring is a key component in keeping your IT systems operating consistently and preventing downtime. Monitoring requires specialized software that tracks all network devices and checks in on systems and software logs to identify issues before they create a major problem. That means more reliable, efficient workplace systems.
2. Asset tracking. In order to manage your IT, you need to know what your IT inventory looks like. This involves identifying every single device that operates within your system and ensuring it meets your standards for security and compliance. Asset tracking is a critical part of creating a secure, healthy IT system.
3. Documentation and procedure creation. Procedure creation involves meticulously recording the what, why, and how of your IT systems. IT documentation allows you to streamline onboarding processes, maintain standards, and create consistency in employee experience.
4. Patching. Patching is the process of updating common utilities (think Windows, Adobe, Chrome, etc.) and major systems (think servers). It’s an important element in ensuring your systems are both secure and optimized for your teams’ work.
5. Backup and disaster recovery. Chances are, your business relies on digital data, and there’s no room to risk losing your business’s information and data. Having a backup and disaster recovery plan in place is nonnegotiable. Make sure your IT support solution includes image-based backups, local data copies, and off-site cloud storage.
6. Budgeting. One of the biggest strategic misses in small business IT support solutions is a lack of IT budgeting. Like every other element of your business, you need a planned budget, separated by capital and operating expenses, to keep your workplace on track for replacements, upgrades, and routine maintenance.
7. IT security. Small business IT security is critical. You can’t afford to leave your business vulnerable to breaches and attacks. Any security incident compromises your reputation as a trusted name and takes valuable attention away from the work that matters. Don’t leave anything to chance.

Does your current IT solution measure up to these tasks? If not, you’re exposing yourself to unnecessary risk and waste.