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The IT Management Challenges Small & Mid-sized Businesses Face Today

Running a small to mid-sized business is no easy task. You are the cement to your company, and with that comes the task of making sure there are no cracks that go unnoticed. You face unprecedented challenges, including strict COVID-19 restrictions in the state of Washington and ever-changing government regulations. King County has had change after change thrown at them, leaving businesses like yours pressed to adapt the weekly—and often daily—curveballs. Besides these new obstacles, you are left to keep up with more familiar ones like employee retention and fiscal planning. This makes day-to-day IT support in your Seattle offices feel like a distant priority in comparison.

But with so many other things at the forefront, reliable IT support has become more important than ever. Let’s be transparent. Every digital technology platform you use either has or likely will become your new “office” as you communicate, collaborate, and operate in a predominantly virtual setting. As a strategic thinker, you are adjusting to the changes, which means your Seattle business already knows and understands the reasoning and necessity behind finding the most reliable managed IT support services in downtown Seattle. It has never been more crucial to stay on track with your company’s strategic ends.

Seattle is no easy place to succeed in. The surrounding businesses—not to mention the regions they’re built in—stress perfection and adaptability. Your company has to have a game plan for the future. This includes planning for the possibility of a permanent transition to remote work or a hybrid system while the state adjusts. The changes we have seen over the past two years are not going to magically reverse any time soon. We understand that, which is why we want to make sure your company is ready for the inevitable changes as well. In order to create success within your team, you have to first plan to be successful. That planning starts with a strategic IT partner.

A great IT managed service provider will give you the ability to move forward in the fast-paced city of Seattle. You need a team that has your back 24/7, one that has the ability to provide the information and support your team needs at any given moment. Remote work has changed the way that people look at IT MSPs. It has brought on new challenges and issues you never had to think about when your employees were always in the office. Without a strong and quick-thinking IT support team behind you, your ability to drive your company forward will only be as strong as your least experienced employee. Here at Dynamic Computing, we want to simplify and streamline your IT processes so that you and your team can focus on what matters most: your company’s goals.

  • Our whole process of building our system with Dynamic was strategic, and we got the system that we wanted.

    Alan Byars, Principal / Blanton Turner

    View Success Story

The Managed IT Services We Provide for Seattle

As you’ve certainly realized by now, comprehensive IT management is highly complex. Much like a puzzle with no photo, to those who are not fluent in the inner workings, it can seem overwhelming. It requires strategy, resourcefulness, and dedication, often with numerous layers to uncover and solutions to be found within each one. The general questions can range anywhere from “my emails won’t send” to “I sent our checking account to a phishing email.” None of these situations are ones that you, an executive, have the time to deal with. That’s where we come in. Our managed IT services in downtown Seattle take full ownership to ensure that you never have to deal with these issues on our watch. We are your IT solution and success partner. When you face IT problems, we aim to solve them in the moment and prevent them from ever happening again.

Our team is fully equipped to handle everything tech-related, from selecting the right tools and platforms to integrating products and services into workflows across different departments. This is why we offer managed services in IT. If we can plan for your company’s future tech needs, we can open up your time to focus on planning your company’s growth.

Finding the right IT managed services company is a critical decision for the health of your business. Top-performing IT managed service providers and their clients are equipped to take on every obstacle that they are presented with. IT MSPs see it as a positive challenge to create an environment for their clients that promotes success and assurance across the board. At Dynamic Computing, we believe this is a primary reason companies who chose a great IT partner prior to the COVID-19 crisis were able to seamlessly transition their people and operations and quickly adapt to the new work-from-home world. Seattle has been hit hard by shifting restrictions and change after change, and the last thing you need on top of the chaos is to try to find a solution for your employees’ productivity. We want to make sure your team is trained, prepared, and ready to be successful and effective no matter what new mandates are put into effect.

Here are the core elements of the managed IT support services our team at Dynamic Computing provides to Seattle clients such as yourself:

Proactive Server & Network Monitoring

Our proactive monitoring services include capturing and reviewing notifications and relevant logs from the devices and software that comprise your IT systems. Our goal is to identify major problems before they happen in order to prevent unplanned system downtime. Your time and the time of your employees is valuable, and we don’t want you to lose a single minute of your day.

Help Desk Services

Our help desk is the heart and soul of our managed IT services in downtown Seattle. We believe it is vital for you and your team to be successful, so we only hire employees we’re fully confident belong on the A team. Our team has always upheld one core mission when partnering with you: to make your team’s IT vulnerabilities vanish before you notice them. But not all help desks are created equally. For many value-focused IT managed service providers, the help desk is a cost to be minimized. As such, they outsource this function to a subcontractor, often in another country or in a lower-cost geographic area, that has no knowledge of your business.

In contrast, our team at Dynamic Computing takes pride in not only understanding your environment, but also in assisting your team in writing knowledge base articles for employees to feel prepared and confident in their day-to-day productivity. This proactive approach is what makes us stand out above the rest. In addition, our team is located right here in Seattle, which means we have the promptness and ability to provide quick in-office support whenever you need it. No need to explain where Belltown is, how to get around the construction on the Pier, or where we should park. We will be there as fast as traffic allows.

Seattle IT Management 

Managing IT efficiently is much more than just fixing IT problems when they arise. There has to be a predetermined plan of action that will set up your team for success. As a leader, you are responsible for implementing that plan and equipping your team to work more efficiently. With a strategic partner such as ourselves, you will be able to dedicate more of your time to achieving the goals you’re aiming for.

At Dynamic Computing, managing IT services for Seattle’s growing small and mid-sized businesses is truly our core competency. We strive to understand our clients’ IT systems and software inside and out. We understand the frustrations of trying to explain what your company is using and why it is necessary every time you need support. Let us become experts on your systems so that you can continue to focus on being the experts at your trade.

Our goal is simple. We want your IT systems to work strikingly well so that you can stay focused on what you do best—running your company and marking off one business goal after another. We believe you will be so confident in us that IT will become the least of your worries, allowing you to focus on what truly matters to you. This is especially meaningful for those in Seattle and the surrounding areas. King County restrictions have been rigorous, and without the ability to adapt to the new standard of “normal,” most Seattle companies lost hours—if not days or weeks—of productivity while trying to find a solution to the rapid transition. As the premier Seattle IT support team, this is the kind of disruption we are confident we can help you avoid.

Managed Patching

As part of our managed IT services in downtown Seattle, each of our clients receives full managed patching services for all of their servers, workstations, and select software applications. This ensures that all systems are kept up to date with the latest software and security updates. You will never see a lapse in updates if it’s left to us. Your productivity and ability to use your tools to their fullest potential is our top concern.

We’re dedicated to working collaboratively with you to ensure that our standard patch schedule meets your business needs, and we offer customized patching as needed for critical systems that operate 24/7.

Preventative Maintenance 

Ensuring that your equipment is professionally and preventatively maintained is another strong foundation of our managed services offering for IT. Computing devices all require regular maintenance to ensure they stay up and running at full speed, from network equipment to batteries to backup systems. No matter where you are located, our team will keep your systems in peak condition.

IT Support

Every Dynamic Computing client receives unlimited remote and on-site IT support in Seattle as part of our fixed-fee managed IT service offering. Whether it’s a routine problem or something you’ve never seen before, our service team is ready and available to solve your most difficult IT problems. Our goal here is a unique one—we don’t just try to solve the problem, we challenge ourselves to ensure that that problem never happens again.

Warranty Replacement 

The last thing anyone wants is for a brand-new device to fail or cause problems. That’s why we provide warranty replacement services for all the hardware we sell and support as part of our Seattle managed IT services offering. We guarantee that if we ever provide you with faulty equipment, we will cover the entirety of the cost ourselves in order to make it right.

Backup & Disaster Recovery 

An IT outage or server crash is something that nightmares are made of. We want you to sleep well. Our solution is simple and effective. We provide enterprise-grade backup and disaster recovery (BDR) solutions as a staple piece of our managed IT services in downtown Seattle. Our BDR solution ensures that all servers (and, optionally, specific PCs) are fully protected and backed up multiple times per day. We are your auto-save function, so you can have peace of mind knowing that your hard work is never lost. You are the driving force, and our team is here to make sure the engine never fails.

System Inventory 

Keeping an accurate inventory of all IT assets is one of the most imperative things an outstanding IT department can do. That’s why we perpetually update our system inventories and offer you access via a secure web-based portal so you can review it at your convenience whenever necessary. There’s no need to wait for someone to dig out the files and send them to you, which puts even more time back in your pocket.

Technical Documentation 

Documentation may be the most boring part of managing IT, but it’s also one of your most important assets when creating a consistent user experience for your team. That’s why we create and update documentation regularly to make sure all your routine tasks are fast and smooth.

The documentation we create ranges from new user and workstation setup procedures to site-specific plans and maps to photos of key pieces of equipment. Our end goal is an effective and agile support experience, no matter which member of our managed IT support services team is working on your system.

IT Reviews & Strategic Planning 

One of the most important services Dynamic Computing provides to our clients is our routine IT review. Depending on the size and nature of the business, our team has proactive meetings with our clients, often monthly or annually in frequency. During these meetings, we review the equipment and software that comprises their IT system, the service history and key issues, and the status of the system’s security. We also provide an updated two-year capital budget that outlines future investments, ensuring that you’re always prepared for what comes next.

Our focus is to create alignment and integration at all levels of your business. We are an extension of your team. We work collaboratively and effectively to ensure that you are meeting your goals and have the capability to set higher ones as you go. We believe in empowering you and your employees to exceed expectations and promote success in every area of your business.

Managed Security Services 

The newest additions to our managed IT services in downtown Seattle are our managed security services. We offer three security levels—basic, enhanced, and premium—with the goal of providing you with best-in-class security based on your unique business needs.

Whether your business has minimal security requirements or requires a more advanced package due to compliance needs, we have a security level that will meet and exceed your expectations to keep your team and your data safe and secure.

Let’s Connect

Partnering with a trusted managed IT support service firm in downtown Seattle allows you to harness the skill and efficiency of a full IT department at the cost of a single internal employee. That means for the cost of one new hire, you receive over 100 years of technical experience, roadmapping for your future, and the assurance that your company is covered 100% of the time.

At Dynamic Computing, we’re here to walk with you at every phase of your workplace IT growth. From security services to strategic planning to backup and recovery, we’ll keep your work safe and on track.

If you’re ready to look further into the benefits of hiring an IT MSP, Dynamic Computing is here to help. Our team has been refined to deliver the white glove service that your growing business deserves.

Consider us your linebackers. Our primary objective is to keep you protected so you can move forward toward the goal line.

If you’re ready to make the jump to a streamlined partnership, reach out to us for an initial conversation and let’s get started. Contact Dynamic Computing to begin putting your playbook into action for your business’s IT success.

Interested in learning more?

Prefer to talk about your situation first?  Let’s set up a call: (206) 678-0162.

Wondering what it takes to become a Dynamic Computing client? Learn more about Our Process of becoming a client.

E-mail work better?  Drop us a line at hello@dyncomputing.com or contact us here.