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Addressing the IT Management Challenges that Tacoma Businesses Face Today

Tacoma has everything. From the hearty bustle of Downtown Tacoma to the upscale community of Ruston to the quiet neighborhoods of Fircrest and University Place, Tacoma’s business leaders have a rich landscape of opportunity at their fingertips. But challenges abound, too.

For many companies, digital technology platforms have replaced traditional offices as people adjust to communicating, collaborating, and operating without a view of the Tacoma Dome out the window. Southside businesses in particular are all too familiar with this reality, and finding a reliable and trustworthy managed IT support service here in Tacoma has become critical to keeping your company on pace with its goals.

When it comes down to it, the choice between building an internal IT department and hiring a strategic IT managed service provider (MSP) for your small business is easy. With all the changes happening in the industry right now, you can’t afford to wait months for recruiters, interviews, or onboarding. Nor can you easily spare the resources necessary to hire an entire new team of people. That’s why we recommend finding an experienced, locally managed IT service provider right here in Tacoma.

It’s a pleasure to meet you. We’re Dynamic Computing.

  • Dynamic understands our specific IT needs. They create custom solutions to our business’s unique challenges, and we truly feel like their team is an extension of ours.

    Zack Hill, CEO / Pacific West Construction & Maintenance

    View Success Story

The Managed IT Services We Provide for Tacoma

Comprehensive IT management requires more than just the occasional troubleshooting. You also need to ensure that the correct systems and software packages are in place and specifically tailored for your company’s precise workflows. IT responsibilities for any thriving, forward-facing business include:

  • Cybersecurity measures
  • Network monitoring
  • System patching
  • Device repair and replacement
  • Technical documentation
  • Data backup and recovery
  • Strategic planning and budgeting

If you don’t have each area of IT covered, you’re at risk for major disruptions.

At Dynamic Computing, the core of our work is in managing IT services for Tacoma’s growing small and mid-sized businesses. We take full responsibility for our clients’ IT systems and software, which means we will approach your systems the exact same way we would approach our own. If a problem comes up, we won’t rest until it’s addressed. Here’s how we do that.

Proactive Server & Network Monitoring

Our proactive monitoring services include capturing and reviewing notifications and relevant logs from the devices and software that encompass your IT systems. Our end goal is to identify major problems before they happen, which will drastically reduce any unexpected system downtime. Productivity in your workplace is imperative, and we want to provide the stability that enables your team to do so.

Help Desk Services & IT Support

Our help desk is the cornerstone of our Tacoma managed IT services. We have one priority: to solve your team’s IT issues before they ever have a chance to notice something was wrong. But not all help desks are created equally. For many value-focused IT managed service providers, the help desk is nothing more than a cost to be downplayed. As such, they outsource this duty to a subcontractor that often has no knowledge of your specific business.

In contrast, our team at Dynamic Computing takes pride in not only understanding your environment, but also in assisting your team in writing knowledge base articles so that your employees can feel prepared and confident in their day-to-day productivity. In addition, our team is centrally located, which means we have the promptness and ability to provide quick in-office support whenever you may need it. No need to point us toward the Tacoma Narrows Bridge or steer us around JBLM. We’ll be there before you know it.

Managed Patching

As a core part of our Tacoma IT support services, each of our clients receives full managed patching services for all their servers, workstations, and many of their software applications. This ensures that all systems are kept up to date with the latest software and security updates.

We work collaboratively with all our clients to ensure that our standard patch schedule meets their business needs, and we also offer customized patching as needed for critical systems or businesses that operate 24/7.

Preventative Maintenance

Ensuring our clients’ equipment is professionally maintained is another core part of our managed IT support services offering. From network equipment to batteries to backup systems, all your devices require frequent maintenance to keep them functioning smoothly. Our team will always put your systems first with regular check-ups to ensure they stay up and running at full capacity.

Warranty Replacement

The last thing anyone wants is for a brand-new device to suddenly malfunction. That’s why we always provide you with warranty replacement services for every piece of hardware we sell and support as part of our managed IT support services offering. If anything we provide you goes sideways, we’ll replace it in a heartbeat.

Backup & Disaster Recovery

An IT server crash or outage is the stuff a tech executive’s nightmares are made of. Here at Dynamic Computing, we want you to sleep well. That’s why we include an enterprise-grade backup and disaster recovery (BDR) solution as a defining part of our IT support services in Tacoma. Our BDR solution will ensure that all your servers (and, optionally, specific PCs) are protected and fully backed up multiple times per day. From spilled coffee to wildfires and everything in between, you’ll never have to worry about losing your progress again.

System Inventory

Keeping an accurate inventory of all your IT assets is one of the most important things a great IT department can do. But you don’t have the time to constantly check and update every moving IT part in your office—and we don’t want you to. Your time is better spent leading your team, not shuffling through a spreadsheet. That’s why we update our system inventories on a consistent schedule and offer you 24/7 access via a secure web-based portal, letting you review your numbers while commuting on the Tacoma Link.

Technical Documentation

Documentation is perhaps the least exciting part of working in IT. However, it’s also one of the most important portions in creating a consistent user experience for your team. That’s why we handle the creation and updating of your documentation on a regular basis to make sure routine tasks are fast and smooth. As a result, you and your team can spend more time driving forward instead of looking back.

We create documentation for new user and workstation setup procedures, plans and maps for each individual site, photos of key equipment, and much more. Our end goal is to provide an effortless and efficient support experience, no matter which member of our managed services IT crew is working on your system.

IT Reviews & Strategic Planning

We firmly believe that one of our most important services is our routine IT review. Our team has proactive meetings with our clients, typically on a monthly or annual basis. During these meetings, we’ll review all the equipment and software that makes up your IT system, its service history, key issues, and current security status. At each of those meetings, we’ll also provide you with an updated two-year capital budget that outlines any future investments, ensuring that you’re always prepared for what’s coming next.

Our goal is to create alignment and integration at all levels of the business. We believe the best support system is one that works alongside you, not one that simply reacts to you. We are a part of your team, so we work collaboratively with you in achieving any and every target you may have.

Managed Security Services

The newest additions to our managed IT service offerings here in Tacoma are our managed security services. We offer three different security levels to match your company’s needs—basic, enhanced, and premium—which allow us to provide you with best-in-class security based on the unique situation of your business.

Whether your company has minimal requirements or requires a highly advanced cybersecurity package, we have a security level that will meet and exceed your expectations to keep your team and data safe and secure.

Let’s Connect

By partnering with a trusted managed IT support service firm here in Tacoma, you can harness the skill and efficiency of a full IT department for the cost of a single internal employee. In other words, for the cost of one new hire, you receive over 100 years of technical experience, roadmapping for your future, and the assurance that your company is covered around the clock by a top-tier local IT partner.

At Dynamic Computing, we’re here to walk with you at every phase of your workplace IT growth. From security services to strategic planning to backup and recovery, we’ll keep your work safe and on track.

If you’re ready to look further into the benefits of hiring an IT MSP, Dynamic Computing is here to help. Our team has been refined to deliver the white glove service that your growing business deserves.

Consider us your linebackers. Our primary objective is to keep you protected so you can move forward toward the goal line.

If you’re ready to make the jump to a streamlined partnership, reach out to us for an initial conversation and let’s get started. Contact Dynamic Computing today to begin putting your playbook into action for your business’s IT success.

 

Areas We Serve

Bellevue
Everett
Downtown Seattle
Redmond

Interested in learning more?

Prefer to talk about your situation first?  Let’s set up a call: (206) 284-6200.

Wondering what it takes to become a Dynamic Computing client? Learn more about Our Process of becoming a client.

E-mail work better?  Drop us a line at hello@dyncomputing.com or contact us here.