The IT Management Challenges Small & Mid-sized Businesses Face Today

Running a small to mid-sized business is no easy task. Today’s business leaders such as yourself face unprecedented challenges, including strict COVID-19 restrictions in the State of Washington and seemingly ever-changing government regulations. The ability to keep up with more familiar obstacles like employee retention, fiscal planning, and day-to-day managed IT services in your Tacoma offices feels like a breath of fresh air in comparison.

With all these transitions, reliable IT support has become more important than ever. For many companies, digital technology platforms have become their new “office” as they communicate, collaborate, and operate in a predominantly virtual setting. Southside businesses know this reality all too well, and the ability to easily find reliable and trustworthy managed IT support services in Tacoma is crucial to keep you on track with your company’s strategic ends.

As businesses in the region start to adjust to the fact that a permanent transition to a remote work environment may be their next move, executives and managers need to make sure their teams are equipped with the best tools and techniques to keep their companies moving forward.

When it comes to the choice of either building an internal IT company or hiring a strategic managed IT service for your small business, we think the decision is quite easy. With all the changes happening in the industry right now, you can’t afford to wait months for recruiters, interviews, or onboarding. Nor can you easily spare the resources necessary to hire an entire new team of people. That’s why we recommend finding an experienced, locally managed IT service provider here in Tacoma.

It’s a pleasure to meet you. We’re Dynamic Computing.

  • Dynamic understands our specific IT needs. They create custom solutions to our business’s unique challenges, and we truly feel like their team is an extension of ours.

    Zack Hill, CEO / Pacific West Construction & Maintenance

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The Managed IT Services We Provide for Tacoma

As you well know, comprehensive IT management is incredibly complex. It requires more attention and dedicated effort than most small and mid-sized business leaders have time for. The time and energy it takes to select the right tools and platforms, integrate products and services into workflows across different departments, and secure and support every little device and scrap of data requires a whole team of people in order to tackle it all in an efficient manner. That’s why a great IT managed services company is worth its weight in gold.

Most importantly, hiring the right managed IT service for your small business is a crucial decision for its well-being. Top-performing IT managed service providers and their clients are equipped to take on the unknown and unexpected. That’s why companies that made the leap and chose a great IT partner prior to the COVID-19 crisis were prepared, ready, and able to seamlessly transition their team and operations to the new work-from-home world.

Every good IT MSP firm should have a comprehensive and well-thought-out list of priorities and goals for their clients. Here are the elements we believe are fundamental to ensure the success for all of our Tacoma clients:

Proactive Server & Network Monitoring

Our proactive monitoring services include capturing and reviewing notifications and relevant logs from the devices and software that encompass your IT systems. Our end goal is to identify major problems before they happen, which will prevent unplanned system downtime. Productivity in your workplace is imperative, and we want to provide the stability that enables your team to do so.

Help Desk Services

Our help desk is the cornerstone of our managed IT service operation in Tacoma. Our team has one core mission: to solve your team’s IT issues before they ever have a chance to notice them. That being said, not all help desks are created equally. For many value-focused IT managed service providers, the help desk is a cost to be downplayed. As such, they outsource this duty to a subcontractor that often has no knowledge of your specific business.

In contrast, our team at Dynamic Computing takes pride in not only understanding your environment, but also in assisting your team in writing knowledge base articles for employees to feel prepared and confident in their day-to-day productivity. In addition, our team is located just around the corner in Seattle, which means we have the promptness and ability to provide quick in-office support whenever you may need it.

Tacoma IT Management

In order to manage IT comprehensively, you have to handle much more than the occasional troubleshooting. You need to ensure that the correct systems and software packages are in place and specifically tailored for your company’s needs in order to enable your team to work more efficiently.

At Dynamic Computing, managing IT services for Tacoma’s growing small and mid-sized businesses is truly our core competency. We strive to take full responsibility for our clients’ IT systems and software, so we will approach your systems the exact same way we would approach our own. If a problem comes up, we won’t rest until it’s addressed.

Our goal is simple: we want your IT systems to work impeccably, for them to be something you never have to worry about. Instead, you can stay focused on what you do best—running your company and hitting your next goal. We want to ensure that IT worries only remain in the back of your mind, allowing you to prioritize your business and your clients.

This is especially meaningful for those in Tacoma and the surrounding areas. Statewide restrictions have felt like perpetual roadblocks, and without the ability to work collaboratively and seamlessly in this new normal, many Tacoma companies lost hours—if not days or weeks—of productivity while trying to find a workable solution for their team to transition into. As a premier local IT managed services company, this is the kind of disruption that Dynamic Computing plans for and helps you avoid.

Managed Patching

As a core part of our managed IT service offerings in Tacoma, each of our clients receives full managed patching services for all of their servers, workstations, and many of their software applications. This ensures that all systems are kept up to date with the latest software and security updates.

We work collaboratively with our clients to ensure that our standard patch schedule meets their business needs, and we also offer customized patching as needed for critical systems or businesses that operate 24/7.

Preventative Maintenance

Ensuring our clients’ equipment is professionally maintained is another core part of our managed IT support services offering. From network equipment to batteries to backup systems, all of your devices require frequent maintenance to keep them functioning smoothly. Our team will always put your systems first with regular check-ups to ensure they stay up and running at full speed.

IT Support

Your business deserves to have an IT support team that’s there for you through everything, both the big and the small. That’s why every one of our clients receives unlimited remote and on-site IT support services in Tacoma as part of our fixed-fee managed IT support offering. Whether it’s a routine problem or something you’ve never seen before, our team will always be ready and available to solve your most challenging IT problems. Our goal here is a unique one—we don’t just try to find a solution, we go the extra mile to prevent most problems from returning again in the future.

Warranty Replacement 

The last thing anyone wants is for a brand-new device to fail or cause problems. That’s why we always provide you with warranty replacement services for every piece of hardware we sell and support as part of our managed IT support services offering. If anything we provide you goes sideways, we’ll replace it in a heartbeat.

Backup & Disaster Recovery

An IT outage or server crash is the stuff an executive’s nightmares are made of. We want you to sleep well. That’s why we include an enterprise-grade backup and disaster recovery (BDR) solution as a defining part of our managed IT services in Tacoma. Our BDR solution will ensure that all your servers (and, optionally, specific PCs) are protected and fully backed up multiple times per day.

System Inventory

Keeping an accurate inventory of all your IT assets is one of the most important things a great IT department can do. But you don’t have the time to constantly check and update every moving IT part in your office—and we don’t want you to. Your time is better spent leading your team, not shuffling through a spreadsheet. That’s why we update our system inventories on a consistent schedule and offer you 24/7 access via a secure web-based portal so that you can review it whenever necessary.

Technical Documentation

Documentation is perhaps the least exciting part of working in IT. However, it’s also one of the most important portions in creating a consistent user experience for your team. That’s why we handle the creation and updating of your documentation on a regular basis to make sure routine tasks are fast and smooth. As a result, you and your team can spend more time driving forward instead of looking back.

The documentation we create ranges from new user and workstation setup procedures to site-specific plans and maps to photos of key pieces of equipment. Our end goal is an effortless and efficient support experience, no matter which member of our managed services IT team is working on your system.

IT Reviews & Strategic Planning

We firmly believe that one of the most important services we can provide to our clients is our routine IT review. Our team has proactive meetings with our clients, typically on a monthly or annual basis. During these meetings, we’ll review the equipment and software that comprises your IT system, its service history, key issues, and the status of the system’s security. At each of those meetings, we’ll also provide you with an updated two-year capital budget that outlines future investments, ensuring that you always know what’s next.

Our goal is to create alignment and integration at all levels of the business. We believe the best support system is one that works alongside you, not one that reacts to you. We are a part of your team, so we work collaboratively with you in achieving any and every target you may have.

Managed Security Services

The newest additions to our managed IT service offerings in Tacoma are our managed security services. We offer three different security levels to match your company’s needs—basic, enhanced, and premium—which allow us to provide you with best-in-class security based on the unique situation of your business.

Whether your company has minimal security requirements or requires a highly advanced package due to compliance needs, we have a security level that will meet and exceed your expectations to keep your team and data safe and secure.

Let’s Connect

Partnering with a trusted managed IT support service firm in Tacoma allows you to harness the skill and efficiency of a full IT department at the cost of a single internal employee. That means for the cost of one new hire, you receive over 100 years of technical experience, roadmapping for your future, and the assurance that your company is covered 100% of the time.

At Dynamic Computing, we’re here to walk with you at every phase of your workplace IT growth. From security services to strategic planning to backup and recovery, we’ll keep your work safe and on track.

If you’re ready to look further into the benefits of hiring an IT MSP, Dynamic Computing is here to help. Our team has been refined to deliver the white glove service that your growing business deserves.

Consider us your linebackers. Our primary objective is to keep you protected so you can move forward toward the goal line.

If you’re ready to make the jump to a streamlined partnership, reach out to us for an initial conversation and let’s get started. Contact Dynamic Computing to begin putting your playbook into action for your business’s IT success.

Areas We Serve

Downtown Seattle

Interested in learning more?

Prefer to talk about your situation first?  Let’s set up a call: (206) 678-0162.

Wondering what it takes to become a Dynamic Computing client? Learn more about Our Process of becoming a client.

E-mail work better?  Drop us a line at hello@dyncomputing.com or contact us here.