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The IT Management Challenges Small & Mid-sized Businesses Face Today

Running a small to mid-sized business is no easy task. Today’s business leaders face unprecedented challenges, including strict COVID-19 restrictions in the state of Washington and ever-changing government regulations. Keeping up with more familiar obstacles like employee retention, fiscal planning, and day-to-day IT support in your Redmond offices feels simple by comparison. 

With so much in flux, reliable IT support has become more important than ever. For many companies, digital technology platforms have become their new “office” as they communicate, collaborate, and operate in a predominantly virtual setting. Eastside businesses know this reality well, and finding reliable IT support services in Redmond has never been more crucial to staying on track with your company’s strategic ends.

As businesses in the region pivot for the future and permanently transition to remote work environments, executives and managers need to make sure their teams are equipped with not only the right but the best tools and techniques to keep their companies moving forward. 

That’s why having the best IT support partner in  Redmond is more important than ever. The world is changing rapidly. It’s nearly impossible for small to mid-sized businesses to navigate all of the technology and security challenges without a professional IT team to help. Building an internal team is expensive and lengthy. That’s where an experienced Redmond managed IT service provider comes in.

The Managed IT Services We Provide for Redmond

Comprehensive IT management is incredibly complex. It requires a whole lot more time, effort, and dedication than most small and mid-sized business leaders realize. From selecting the right tools and platforms, to integrating products and services into workflows across different departments, to securing and supporting each device and scrap of data, a great IT team is worth their weight in gold.

Most importantly, hiring the right Redmond IT support partner is a critical decision to the health of your business. Top-performing managed IT services firms and their clients are equipped to take on the unknown and unexpected. That’s why companies who chose a great IT partner prior to the Covid-19 crisis were able to seamlessly transition their people and operations and quickly adapt to the new work-from-home world.

Here are core elements of the IT management services Dynamic Computing provides to Redmond clients:

  • Proactive Server & Network Monitoring

Our proactive monitoring services include capturing and reviewing notifications and relevant logs from the devices and software that comprise your IT systems. Our goal in proactively monitoring your systems is to identify major problems before they happen and to prevent unplanned system downtime.  

  • Help Desk Services

Our help desk is the heart and soul of our Redmond IT support service operation. The team has one core mission: to make your users’ IT problems go away before you notice they are there. But not all help desks are created equally. For many value-focused IT service providers, the help desk is a cost to be minimized and, as such, they outsource this function to a subcontractor (often to another country or a lower-cost geographic area) that has no knowledge of your business. At Dynamic Computing, we pride ourselves in not only understanding your environment, but assisting your team in writing knowledge base articles for employees to feel empowered and confident in their day to day productivity. 

  • Redmond IT Management 

Managing IT effectively is much more than just fixing IT problems when they arise. It’s about ensuring that the right systems and software packages are in place, and they’re optimized to enable and empower your team to work more efficiently.

At Dynamic Computing, managing IT support for Redmond’s growing small and mid-sized businesses is truly our core competency. We take full ownership over our clients’ IT systems and software and approach their systems the way we approach our own. 

Our goal is simple: we want our clients’ IT systems to work amazingly well, so they can stay focused on what they do best—running their companies and achieving their business goals. Our goal is to ensure you’re so confident in us that IT is in the background of your mind, allowing you to focus on your business and your clients. This is especially meaningful for everyone in Redmond, and surrounding areas in Washington State. King County restrictions have been rigorous, and without the ability to work collaboratively and seamlessly in this new normal, Most Redmond companies lost hours—if not days or weeks—of productivity while trying to transition. As the premier Redmond IT support team,  this is the kind of disruption that Dynamic Computing helps you avoid. 

Managed Patching  As a core part of our Redmond IT support service offering, each of our clients receives full managed patching services for all of their servers, workstations, and select software applications. This ensures that all systems are kept up to date with the latest software and security updates.

We work collaboratively with our clients to ensure that our standard patch schedule meets their business needs and offer customized patching as needed for critical systems or businesses that operate 24/7. 

  • Preventative Maintenance  

Ensuring our clients’ equipment is professionally and preventatively maintained is another core part of our managed IT services offering. Computing devices ranging from network equipment to batteries to backup systems all require regular maintenance to ensure they stay up and running at full speed.

  • IT Support  

Every Dynamic Computing client receives unlimited remote and on-site IT support in Redmond as part of our fixed-fee managed IT service offering. Whether it’s a routine problem or something that’s unique and tough, you can be assured that our service team is ready and available to solve your most challenging IT problems. Our goal here is a unique one—we not only try to solve the problem, but we aspire to prevent most problems from returning again in the future.

  • Warranty Replacement  

The last thing anyone wants is for a brand-new device to fail or cause problems. That’s why we provide warranty replacement services for all the hardware we sell and support as part of our Redmond managed IT services offering.  

  • Backup & Disaster Recovery  

An IT outage or server crash is the stuff an executive’s nightmares are made of. That’s why we include an enterprise-grade backup and disaster recovery (BDR) solution as a core part of our managed IT services in Redmond. Our BDR solution ensures all servers and optionally specific PCs are protected and fully backed up, usually multiple times per day.

  • System Inventory  

Keeping an accurate inventory of all IT assets is one of the most important things a great IT department can do. That’s why we update our system inventories religiously and offer our clients access via a secure web-based portal so they can review it at their convenience.

  • Technical Documentation  

Documentation may be the most boring part of managing IT, but it’s also one of the most important in creating a consistent user experience. We create and update documentation regularly to make sure routine tasks are fast and smooth.

The documentation we create ranges from new user and workstation setup procedures to site-specific plans and maps, to photos of key pieces of equipment. Our end goal is a smooth and efficient support experience, no matter which of our team members is working on your system.

  • IT Reviews & Strategic Planning  

One of the most important services Dynamic Computing provides to our clients is our routine IT Review. Depending on the size and nature of the business, our team has proactive meetings with our clients that range from monthly to annual in frequency.  During these meetings, we review the equipment and software that comprises the IT system, the service history and key issues, the status of the system’s security, and we provide an updated two-year capital budget that outlines future investments.

Our goal is to create alignment and integration at all levels of the business, so we truly act as an extension of the team and work collaboratively toward achieving our clients’ goals.

  • Managed Security Services  

Our newest additions to our Redmond IT support offerings are our managed security services. We offer three security levels – basic, enhanced, and premium with the goal of providing each of our clients with best-in-class security based on their unique business needs.

Our goal is simple: we want our clients’ IT systems to work amazingly well, so they can stay focused on what they do best—running their companies and achieving their business goals. Our goal is to ensure you’re so confident in us that IT is in the background of your mind, allowing you to focus on your business and your clients. This is especially meaningful for everyone in Redmond, and surrounding areas in Washington State. King County restrictions have been rigorous, and without the ability to work collaboratively and seamlessly in this new normal, Most Redmond companies lost hours—if not days or weeks—of productivity while trying to transition. As the premier Redmond IT support team,  this is the kind of disruption that Dynamic Computing helps you avoid. 

  • We leave our IT in Dynamic Computing’s strong and very capable hands, so we can spend more time on our organization’s priorities.

    Linley Kirkwood, Operations Officer / Malaria No More

    View Success Story

We work collaboratively with our clients to ensure that our standard patch schedule meets their business needs and offer customized patching as needed for critical systems or businesses that operate 24/7. 

  • Preventative Maintenance  

Ensuring our clients’ equipment is professionally and preventatively maintained is another core part of our managed IT services offering. Computing devices ranging from network equipment to batteries to backup systems all require regular maintenance to ensure they stay up and running at full speed.

  • IT Support  

Every Dynamic Computing client receives unlimited remote and on-site IT support in Redmond as part of our fixed-fee managed IT service offering. Whether it’s a routine problem or something that’s unique and tough, you can be assured that our service team is ready and available to solve your most challenging IT problems. Our goal here is a unique one—we not only try to solve the problem, but we aspire to prevent most problems from returning again in the future.

  • Warranty Replacement  

The last thing anyone wants is for a brand-new device to fail or cause problems. That’s why we provide warranty replacement services for all the hardware we sell and support as part of our Redmond managed IT services offering.  

  • Backup & Disaster Recovery  

An IT outage or server crash is the stuff an executive’s nightmares are made of. That’s why we include an enterprise-grade backup and disaster recovery (BDR) solution as a core part of our managed IT services in Redmond. Our BDR solution ensures all servers and optionally specific PCs are protected and fully backed up, usually multiple times per day.

  • System Inventory  

Keeping an accurate inventory of all IT assets is one of the most important things a great IT department can do. That’s why we update our system inventories religiously and offer our clients access via a secure web-based portal so they can review it at their convenience.

  • Technical Documentation  

Documentation may be the most boring part of managing IT, but it’s also one of the most important in creating a consistent user experience. We create and update documentation regularly to make sure routine tasks are fast and smooth.

The documentation we create ranges from new user and workstation setup procedures to site-specific plans and maps, to photos of key pieces of equipment. Our end goal is a smooth and efficient support experience, no matter which of our team members is working on your system.

  • IT Reviews & Strategic Planning  

One of the most important services Dynamic Computing provides to our clients is our routine IT Review. Depending on the size and nature of the business, our team has proactive meetings with our clients that range from monthly to annual in frequency.  During these meetings, we review the equipment and software that comprises the IT system, the service history and key issues, the status of the system’s security, and we provide an updated two-year capital budget that outlines future investments.

Our goal is to create alignment and integration at all levels of the business, so we truly act as an extension of the team and work collaboratively toward achieving our clients’ goals.

  • Managed Security Services  

Our newest additions to our Redmond IT support offerings are our managed security services. We offer three security levels – basic, enhanced, and premium with the goal of providing each of our clients with best-in-class security based on their unique business needs.  

Whether your business has only minimal security requirements or needs a more advanced package due to compliance needs, we have a security level that will meet and exceed your expectations to keep your team and data safe and secure.

Let’s Connect

Partnering with a trusted Redmond IT service firm allows you to harness the skill and efficiency of a full IT department at the cost of a single internal employee. That means for the cost of 1, you receive over 100+ years of technical experience, road mapping for your future, and the ease of mind that your company is covered 100% of the time.

At Dynamic Computing we’re here to walk with you at every phase of your workplace IT growth. From security services to strategic planning to backup and recovery, we’ll keep your work safe and on track.

If you’re ready to look further into the benefits of hiring a Managed Service Provider, Dynamic Computing is here to help. Our team has been refined to deliver the white glove service to the Redmond area that your growing business deserves.

Consider us your linebackers, our goal is to keep you safe and moving forward towards the goal line.

If you’re ready to make the jump to a streamlined partnership, reach out to us for an initial conversation. Let’s get started. Contact Dynamic Computing to begin putting your playbook to action for your business’s IT success.

Interested in learning more?

Prefer to talk about your situation first?  Let’s set up a call: (206) 678-0162.

Wondering what it takes to become a Dynamic Computing client? Learn more about Our Process of becoming a client.

E-mail work better?  Drop us a line at hello@dyncomputing.com or contact us here.